Ecommerce Hosting & Shopping Cart Software FAQs

Shopping Cart Software for Ecommerce solutions allows you to build an online store without any prior php knowledge requirement. Ecommerce hosting shopping carts offers additional products and third party integrations you can use to enhance your online e-commerce shopping cart software.We provide you the best easily customisable shopping cart software solutions for your online business. With our e-commerce shopping cart software, it's easy to display your catalog if items for sale on your web site with very good navigation capabilities. Now you can own your professional Ecommerce Shopping Cart Software for Building and managing your online store for a very little price.

Read our shopping cart software faqs which would help you get an insight of its features.

(General):

• How soon can I get my own online store up and running?
  The very first step is to purchase the online store space. After that you get to choose any domain name which in turn will be registered with us. You can expect your ecommerce shopping cart software store to be up within a span of 2 to 3 business days. The site will be named in the following format: www.domainnameofchoice.com
• Is it mandatory to purchase a domain name and is the choice of domain name prior to or after purchase?
  The purchase of the domain name is our responsibility and we require three preferences from you regarding the choice of the domain name.
• What is the procedure for modifying details on products or categories? I want to append information on shipping policy and details of my company. How do I proceed?
  You will be receiving a unique login ID and password using which you may modify or add content at any time. To administer your site you will need to navigate to the 'admin' option on the site. You can then edit content under various sections like 'Contact Us', 'About Us' or even about shipping details or products and category lists.
• Am I allowed to modify product listings?
  By logging into the 'admin' option of your site you can simply enter all products through a backend database. It is similar to the procedure eBay uses for its shopping cart listings.
• Will this eStore be secure enough for my customers?
  Our system and eStores are 100% secure. We offer PayPal, Google Checkout, QuickBooks Merchant Services (QBMS), Authorize.net and others which are thawte and verisign secured. So no security issues. Security is guaranteed.
• What are the payment modes you provide?
  We offer a wide variety of payment options like internet banking, credit card, PayPal as well as demand draft or even checks.
• Which payment gateways is your site compatible with?
  You can choose any payment gateway that is of convenience to you and we will then proceed to integrate it with our interfaces. Currently we provide the following payment gateways: Google Checkout, ABC Payments, Authorize.net, PayPal, WorldPay, as well as UTI. There will be a one-time integration fee starting from 250 dollars (or Rs. 10000) onwards.
• How do payments get credited to my account?
  In case of gateways like PayPal, applicable fees are deducted and the remaining amount is automatically credited to your account. You can get detailed information on PayPal's applicable fee structure on their site at: www.paypal.com. In case of the use of Indian payment gateways an 8% charge will be deducted which is also inclusive of a 12.24% tax. We wish to also inform that PaisaPay which belongs to eBay India is not included in our payment gateways.
• What is the frequency of payouts?
  After your product has been shipped to the buyer, you are required to enter relevant shipping details in the database. Subsequently payment will be released once in every 15 days. A fund amount of at least $125 (or Rs. 5,000) needs to be present before the 15th of each month, failing which payment will be released only on 30th or 31st of the month.
• Does being an eBay Power Seller entail a free 3 month access to eStore?
  During signing up you will need to pay $600. Once this amount is paid, you can leverage usage for 15 months out of which three months are completely free of cost. Billing is on an annual basis.
• Once I open an eStore can I link it to my eBay account (for things like feedback or Final Value Fees or FVFs for products listed on eStore)?
  Your eStore will be completely independent of your eBay account. Reviews and feedback on your eStore can be provided by customers through the 'Write a Review' or 'Important Links->Testimonials' options provided. Since the eStore and your eBay accounts are separate, eBay cannot levy any FVFs for sales made on the eStore.
• Is my eStore unique or is it a forwarding to eBay?
  The eStore provided is totally unique and is not forwarded to eBay.
• I wish to append my company logo in my eStore. How do I do it?
  Simply email us at: support@easystorehosting.com providing your logo in a JPG or GIF format as well as your domain name. Subsequently it will be uploaded on your eStore.
• How do I get more traffic to my site?
  There are many internet marketing tools available to divert traffic to your site such as: SEO, viral marketing methods, banner and newspaper ads, email marketing campaigns, link building and backlinks, billboards and hoardings, submitting articles to directories as well as improving page ranks on popular search engines.

How to use the eBay tool:We have introduced a new feature in our zen cart shopping cart known as the eBay tool. Through this eBay tool you can now add your listings on eBay into your eStore. You can access the eBay tool from the following menu: 'Catalog->eBay Tool'. Here we outline the steps to start using your eBay tool.

• Generating an eBay token: One of the very first things you will need to do is to generate a new eBay token. To do this you need to select the 'Get eBay Token' option provided under the eBay tool. On selecting this option, you will be redirected to the eBay site where you need to key in your eBay user ID and password. After this the eBay API token or t Token is generated through which you can start importing listings into your eStore from your eBay account. It's to be noted that for security reasons your eBay user ID and password and never stored in our database. Only the token number is stored for easy import of listings. The entire procedure is a one-time process only.
• Importing listings: After you have generated the eBay token, you will see all the listings displayed in your eBay account. You will then need to select the listings you want to import and then click on the 'Confirm' button. This will initiate the import process and may take a few minutes to be completed, especially if there are thousands of listings to be imported.
• Refreshing listings: There maybe times when you do not wish to retain existing listings in your eStore. In such cases you can delete all current listings and retrieve fresh listings from your eBay account. To do this, you need to login to your admin account and then select the 'Tools-> Delete All Products' option. This will not only delete all existing listings but will also remove any new medications you might have made to these products.
• Reflecting eBay modifications in eStore: Since your eStore and eBay accounts are separate, any modifications made on eBay will not automatically reflect in your eStore. However you may wish to highlight these changes into your eStore. To do this you need to select the 'Sync with EBay' option under the following option 'Catalog-> EBay Tool'.

Procedure to setup my eStore:You can easily modify any changes to your eStore via the admin tool available in your site.

• Removing default settings: As soon as you get your store space, the default admin settings will need to be deleted by you. For this you need to visit the Admin Home -> Tools -> Admin Settings option. Replace default administrator ID with your own individual email ID etc.
  " Password modifications: Resetting your password is very easy. All you need to do is to go to the 'Admin Home -> Tools -> Admin Settings -> Reset Pwd' option. It will prompt you for your old and new passwords. Changes in password are reflected immediately.
• Setup of payment module: Once you login to your admin account you can initiate the setup of the payment module in simple, easy steps. Just click on the Configuration option, followed by the 'Modules -> Payment' option. Initially it is recommended to setup only the demand draft or check payment module. Any unused module or one with a sort order of 0 might result in problems while using the payment module. Therefore remove any such module and do not use sort order numbers that are duplicate.
• Setup of shipping module: To initiate the setup of the shipping module you will need to go to the 'Modules -> Shipping' option located under the Configuration section. On this page you need to deselect all modules except the 'Table Rate' shipping option. This is because not configuring the remaining modules appropriately can cause unexpected errors.
• Setting up tax module: By visiting the 'Modules -> Locations Taxes' option you can easily initiate setup of the tax module. To get a more detailed picture of applicable taxes you can contact your local tax agency and subsequently select options provided in the page.
  " Countries provided: This option provides a comprehensive list of all countries currently available. One word of caution: do not by any means edit the code of your country.
• Shipping and Tax zones: In the tax zone you will define the areas where local taxes and VAT is applicable. In the shipping zone you will identify which countries or areas you can ship your products to.
• Setup of Tax classes: In certain cases all items you're selling maybe taxable. In such cases there is no need to define the tax classes. However some categories may have items that are non-taxable, or those which are taxable hard goods or even services. You need to define the respective classes as appropriate.
• Tax classes in shipping/payment modules: In some cases you may want customers of a certain area to pay taxes as applicable. You can do so in the shipping module under the product edit option. In some other situations you may want to provide free shipping to only people of your local neighborhood. However taxes will be applicable on the goods shipped. To set these criteria you will need to set up a free shipping module and define the tax zone to taxable goods. This way you restrict the customers you want buying your goods.
• Rate of tax: You can define the rate of tax applicable depending on the geographical area and then define the tax classes as appropriate.
• Local settings: You can define the default language and currency settings for your eStore. To define the default currency/s you need to go to the 'Localization' option. From the list of currencies available, you can delete the ones you don't need by selecting and then hitting the 'delete' button. If you intend on using multiple currency sets, you can define a default currency by selecting the 'Edit' option and then checking the 'Set as default' option. Then click on the 'Update' button. This sets the default currency. After this you can update the other currencies you plan on using by clicking on the 'Update currencies' button. This will fetch applicable current rates of conversion. It is recommended to do this regularly - this way your conversion rates will always be up-to-date.
• Testing your eStore: Before you begin real-time transactions on your store, it is imperative to conduct tests. You can use already loaded test products to perform a 'mock' buying process. Incase the test products were not already loaded with your existing code base you might need to manually add products on your own. Once you are satisfied with the test purchases you can start the designing of your store by choosing from our four pre-defined templates. After this you can start setting up the store with product information.

Miscellaneous:

• Is there a third-party independent eBay like feedback system that i can use on my eStore for customers to leave feedback and propsective buyers to check my rating and credibility?
  Yes. You can use RapLeaf.
• What about backups of my database and other data/content?
  We provide backup services for a fee. One-time backup restore: $50, Unlimited backup restores: $100 per year.
  
• How do I close down my site temporarily in case of emergency situations?
  You can shut down your site at anytime for maintenance by going to the following option: 'Admin Console -> Configuration -> Site Maintenance -> Down for Maintenance'. By choosing this option any visitors to your site will see the 'Under Maintenance' sign on your site. You can also contact us for help by emailing us at: support@easystorehosting.com
• How can I modify meta tag and title tag information for my store?
  You need to login to your Admin console and select the Configuration option. Then go to 'My Store' option and select 'Store Metatag Title' for editing meta tag information and 'Store Metatag keyword' for the same.
• I want to have more currencies in my existing list
  You can easily append more currencies as per your choice by simply clicking on the 'Localization -> Currencies' option. However before you add more currencies you need to set the default currency value to numerical value 1. You also need to set parameters like the number of places after the decimal point etc.
• Can I upload many products into my store at one time?
  Yes you can. All you need to do is go to the 'Tools -> Easy Populate' option under the Admin console.
• How do I add attributes to my products in zen cart?
  You can set specific attributes for any product, such as Color, Size etc. by following instructions given at http://tutorials.zen-cart.com/index.php?article=57. First, you will need to specify the name of the attribute like Color, Size etc. Then you need to set the exact value of the attribute such as 'Red', 'Blue' etc for Color. Finally, you need to specify for which product you want these attributes to show up in front-end.
• How can I have more than one image for my products?
  You can easily add multiple images to a single product by following the instructions here.
• I would like to use PayPal as a payment gateway. How do I do this?
  You can activate PayPal as your preferred payment gateway by following these steps. You need to first go to the option 'Modules -> Payment' and then select the 'PayPal IPN' option provided. Similarly you can modify other payment gateway details too.
• How to display product count beside categories?
  In a particular category you may have several hundreds of products listed. To display the count you need to select the following option: 'Configuration -> My Store -> Show Category Counts'. However one word of caution - having too many products averaging several thousands can slow down the speed of your site.
• How to change the design of the category box?
  Design elements cannot be changed unless you opt for another template. However, extra integration and template charges will be applicable over and above the existing cost.
• Can customer feedback provided on my eBay account be reflected on my eStore?
  This is not possible since your eStore and eBay accounts are independent of each other.
• I wish to import listings from my multiple eBay accounts. How do I proceed?
  For importing listings from more than one eBay account, you need to use the same eBay token you had. First import the listings from one eBay ID to your own eStore. Then modify the eBay token to cater to the next eBay ID and again import the listings from this second account. Proceed in this fashion till all listings have been imported from all eBay IDs.
• What if I want all e-mails for <anything>@mydomain.com to go to a particular e-mail address (e.g. myname@gmail.com)?
  Let us know the domain name and the e-mail address, and we will link them.
• What if I want multiple, separate, independent e-mail boxes within my domain e.g. Peter@mydomain.com, Chadli@mydomain.com, John@mydomain.com)?
  You will have to use third-party services such as http://www.google.com/a/smallbiz/ (google service is FREE). The setup maybe slightly technically involved. Most people are able to figure out themselves. But if u need, we can provide a web meeting for $25 on “How to do the setup?”. Alternatively, the company with which the domain is registered also provides these services to setup individual email boxes.
• Can I use one PayPal account with multiple ESH stores? How do I use my single PayPal account with multiple ESH stores?
  Yes, you can use same PayPal account for all your ESH stores in case you have multiple stores with us. Please see the setup procedure at http://www.zen-cart.com/wiki/index.php/PayPal.
• How do i change the looks of buttons in my hosted shopping cart?
  Goto Zencart Button Generator, design new buttons and then e-mail us the download zip to implement the buttons.